Help

Searching and booking

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    + Cottages, cabins, and condos—oh my! You can easily narrow your search using travel dates and filters to find an available listing with the amenities you want. Read the listings for more detail and pinpoint them on the map to check if they’d be a good fit for your trip.

    + How to search:

    Enter your destination, travel dates, and number of guests, then click or tap Search.

    Filters can help narrow options (ex: price range). Click or tap More filters to view all available filters.

    Click or tap a listing to open it. Read the description, check the available amenities, review the house rules, and read reviews that other guests have left for the Host.

    + Using the map: The map is a quick way to review the listings in relation to areas of interest. You can zoom in or move around the map to find additional listings that don’t appear at first.

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    + As long as you enter your destination, travel dates, and number of guests when searching on RentAll, all listings that appear should be available.

    + You can also consider messaging the Host to confirm availability, along with any other details. We encourage Hosts to keep their calendars up to date, but it doesn’t hurt to check.

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    + We’ll help you keep track of all the wonderful things you discover on RentAll. Simply click or tap the Heart on any experience or place to stay that you want to keep top of mind.

    + You’ll have the option to create and name a new wishlist or add it to an existing wishlist.

    + Managing your wishlists: You can review your wishlists any time. Learn how to manage and share them.

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    + Invite your friends: Get everyone excited by allowing them to add listings or Experiences. You can invite someone to the wishlist by sending them an email or sms, or via social media, or just by copying a link. One thing to note: Anyone with a link to your wishlist can view it. However, those who view it won’t see your name as the Wishlist author and can't add or remove RentAll listings from the wishlist.

    + Remove an Experience or listing from a wishlist: It’s easy to edit your wishlist. Just click or tap the heart  on the Experience or listing you want to remove.

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    Welcome to RentAll! From here, you can go anywhere—but first, a little help to get you on your way.

    + Introduce yourself: It’s tempting to go straight into search, but first things first: Complete your profile. This gives potential Hosts a chance to learn about you while reviewing your trip requests. Be sure to verify your ID and include a profile photo, too—some Hosts require them.

    + Find your happy place: Is it just us, or is planning a trip almost as fun as going on one? With millions of unique places around the world, you’re destined to find one that has everything you need for a comfortable and memorable stay.

    When searching for a place, include your dates and number of guests to get the most accurate pricing.

    Carefully review the following for each listing:

    Description

    Photos

    Reviews

    House rules

    Amenities

    Cancellation policy

    Feel free to message the Host with any additional questions—they’ll typically respond within 24 hours.

    Once you’ve settled on a place, book it! Each Host has their own style: Some are happy to let you book instantly, while others require you to send a request for approval.

    Learn how to book and what to expect.

    + Watch for invites and special offers: If you message a Host about specific dates, they might respond with an invite or special offer. Lucky you! That means you can book immediately right through the message thread, but you’ll want to act fast.

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    It all starts with a message, whether you have a question about a listing or want to book a stay right away. Getting in touch with a Host starts a message thread you can always go back to, and once you’ve taken that first step, your inbox helps you keep all your communication organized for all your trips. Just go to your Inbox and click on a message thread to read an existing message or send a new one.

Your reservations

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    Your reservation status keeps you updated on all kinds of things, such as whether you're confirmed or need to do something like verify your ID or leave a review. To check it, either find the message thread with the Host in your inbox, or go to Trips and click or tap Show more trip plans, then Show details.

    A Confirmed status means you’re good to go! You’ll receive an email saying so, along with a text (SMS) and a push notification if you have those set up.

    + Instant Book vs. Request to book: What to expect

    For Instant Book listings, your reservation is automatically confirmed. If you used the Request to book button, Hosts have 24 hours to respond. If they decline or don’t respond, no worries: You won’t be charged and are free to book a different stay. Either way, be sure your account is up to date with valid payment information and your verified ID (Some Hosts require it.)

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    + When you should message your Host

    You’re more than welcome to contact a Host at any time. Sometimes, you’ll have to—other times, it’s simply a good idea.

    Unless you’ve found an Instant Book listing, you’ll have to request that the Host accept your stay. At the Confirm and pay stage of your request, you’ll need to include a brief message about why you’re traveling and when you’ll check-in.

    + Good times to reach out

    Before sending a trip request: You could send a preemptive hello or double-check that their place is available.

    If you have a question: You should be clear about what to expect. Just check the listing description to make sure the answer isn’t already there.

    + When you’ll hear from them:

    Hosts have 24 hours to accept or decline your request, but the vast majority reply within 12 hours. Chances are, it’ll be even quicker: More than half of all trip requests are accepted within one hour of the Host reading it.

    You can check the status of your trip request any time you like, but you’ll also receive email updates when things change.

    When a Host confirms your request, your payment will be processed and collected in full by Rentall. If they decline or let it expire, you won’t be charged and you’re free to book a different stay.

    Need more info from your Host? You can use your Inbox to message the Host or go to your Trips.

    + Haven’t heard back?

    Most Hosts respond within a few hours, but time zones and lack of internet access might slow things down. In the meantime, try reaching out to other Hosts in the area. Just be careful not to send more than one trip request for the same dates to ensure you don’t end up double booked.

    Don’t want to wait for a Host response? Try Instant Book listings—they allow you to book immediately without needing to send a request to the Host for approval, provided you’ve completed your account setup.

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    If your reservation request is declined by the host or expires (hosts have 24 hours to respond), no charge is made for the reservation and you’re free to book another place to stay. Find out more about checking the status of your reservation.

    If your reservation request is declined and the listing for the stay shows that it's still available, the host’s calendar may not be up-to-date or they may want reservations of a different length or time.

    + Temporary authorizations: Your payment method may be temporarily authorized for a charge when you request a reservation, but this authorization is voided and released back to the payment method if your request is declined or expires. We complete a charge only when a reservation request is confirmed.

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    Your plans have changed and now you need to cancel your reservation. No problem. You can go to your Trips to cancel or make changes to your reservation.

    + Requesting a refund during your stay: If you’re experiencing an issue during your stay, you can ask your Host to fix it, request a partial refund, or request to cancel your reservation for a full refund. It’s important to submit your request within 24 hours of noticing the issue, and your Host will have 1 hour to respond. If they decline or don’t respond, you can ask RentAll to step in to help.

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    Change your mind? Here are a few things to know.

    + Understand when you can cancel: First, check the status of your request. If the Host has already accepted it, then it’s subject to their cancellation policy. If it’s still pending, you can cancel, and you won’t be charged for the reservation or the service fees.

    + How to cancel a pending trip request: The simplest way is to find the message thread with your Host in your Inbox and select Withdraw request. Otherwise:

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    It’s nearly time to travel, so you’ll want to take care of those final details. Follow these tips to prepare for a smooth check-in.

    + Before you arrive

    Find your reservation details: Go to your Trips page to find important information, such as the address, your Host’s contact information, and your billing receipt. Check-in information is usually available 3 days before the reservation begins.

    Communicate with your Host: Before your arrival date, message your Host to confirm:

    Check-in and checkout times

    Arrival details

    Key exchange or an alternative method of access

    Contact information and whether either one of you will be without phone or internet access during the trip

    Any other questions you might have

    + On arrival

    In-person key exchanges: Some Hosts may want to greet you in person to give you the keys or the entry code to their place. If so, look up travel advisories so you can allow extra time to meet up in the event of things like flight delays, bad weather, or road closures.

    Other check-in methods: Other options include:

    Self check-in

    Messaging with instructions to enter

    Leaving keys in a lockbox

    Having a neighbor, Co-Host, or doorperson meet guests

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    Disagreements don’t have to be disagreeable when you have a way to address the issues. Here’s how we can help:

    + Money-related issues: You can use our Resolution Center within 60 days of your reservation's checkout date to request or send money for things related to your RentAll trip. It helps to have any photos or other relevant evidence ready when you submit a Resolution Center request.

    + Reviews issues: If you’d like to respond to a review with your perspective of the situation, or to address feedback given, you can leave a response within 30 days of when the review was written. It will post directly below the review and will be visible to the rest of the RentAll community. If the review is against our policies, you can report it.

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    Especially each Booking corresponds to 1 NFT - thereby increasing the security and clarity of each Booking. After booking, the system will automatically mint the corresponding NFT, from which guests can easily resell the Booking they bought.

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